1. In reference to Kano Model, which of the following statement/statements are False?
A. It is used in a DFSS Project & works with Quality Function Deployment.
B. It is used before capturing Voice of Customer (VOC).
C. It is used in Measure Phase of DMAIC
D. Both B & C

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2. What is the primary purpose of FMEA?
A. It helps to prevent failures from occurring.
B. Identifies the effects of the failure.
C. Evaluates the risk associated with Defects.
D. All of the above

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3. _____________ is a graphical representation of the distribution of data in form of tabulated Frequencies.
A. Pareto charts
B. Time charts
C. Histogram
D. Bar charts

4. What are the features of a TO-BE process map?
A. Display the potential future state of a process after it has been analyzed for waste reduction.
B. Shows the results of streamlining efforts by removing rework loops, excess processing and other non-value adding steps.
C. The resulting map has fewer steps than the presenting “As Is” or current map of the process.
D. All of the above

5. What is Standardization?
A. It is used as a method to improve efficiencies in processes that have great variation.
B. It helps in sustaining the process
C. It is used to maximize compatibility & quality of the process.
D. All of the above

Answers: 1 (D), 2 (D), 3 (C), 4 (D), 5 (D)

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• Applying DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits
• Ensures that re-engineering objectives, specific goals, measures, and metrics are established
• Facilitating Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions
• Works closely with clients, stakeholders and cross functional teams plan and lead projects
• Providing thought leadership to the project team
• Develop strategic insights and recommendations on the basis of the research conducted
• Communicates key lessons learned and best practices from process re-engineering projects and develop case studies to be utilized as re-engineering collaterals

• Understand key metrics that measure business-unit performance, create scorecards, and monitor process performance over time
• Run and manage portfolio of improvement projects
• Identify cost breakage in 3rd party spend and reduce cost
• Conduct in-depth analyses including data collection, analyses, and synthesis to generate key insights for projects
• Use design (DFSS) principles to design new processes
• Ensure timely delivery of projects and breakthrough results that meet or exceed agreed-upon metrics or goals
• Identify cost and efficiently opportunities in originations and servicing process

• Work with a team to provide end to end continuous quality improvement
• Consult and work with management in identifying process improvement opportunities
• Develop an overall plan/approach/timeline based on client scope (e.g. areas above) and help manage/track progress
• Developing strategic insights and recommendations on the basis of the research conducted
• Participate in the design, development, implementation and monitoring of quality programs
• Provide explanations and information to others on topics within area of expertise
• Share Best practices from within and outside the organization / industry / domain and provide recommendations for implementing them

• Strong proficiency with Microsoft Office applications and statistical tools (Outlook, Word, Minitab, PowerPoint, and Excel)
• Strong analytical skills with experience applying statistical analysis for business improvement
• Ability to use query languages to extract data (SAS or Teradata)
• Excellent written and verbal communication, presentation, and interpersonal skills with front-line associates, team members, management, and executives
• Experience application of lean six sigma in Financial services or mortgage domain
• Black belt certified with experience operating as a Black belt
• Proven experience in application of DMAIC, DFSS and Lean tools
• Five to seven years of relevant work experience with 1-2 years managing cross-functional teams

Six Sigma ConsultantResume Examples & Samples

• Work with a team to provide end to end continuous quality improvement
• Investigate non-standard requests and problems, with some assistance from others
• Work within a specific knowledge area
• Prioritize and organize own work to meet deadlines
• Provide explanations and information to others on topics within area of expertise
• Assess and interpret customer needs and requirements
• Identify solutions to non-standard requests and problems
• Work with minimal guidance
• Act as a resource for others with less experience
• Consult and work with management in identifying process improvement opportunities
• Quantify quality results and trends and implement actionable improvements for the organization
• Champion coordination and collaboration in all project, quality and implementation activities
• Interact with internal business units to expand quality discipline in all functional areas of the department
• Participate in the design, development, implementation and monitoring of quality programs
• Serve as a catalyst for change
• Six Sigma experience
• 2+ years experience in process improvement, quality management, project management and / or business analysis
• BA / BS degree related field and / or equivalent education and experience
• Understand the metrics used to measure performance
• Ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs
• Excellent written,verbal and presentation skills
• Intermediate skills in MS Excel and MS PowerPoint
• United States Citizenship
• Experience with MS Access, Visio, Minitab
• Black Belt experience or Green Belt Certification
• Healthcare and / or insurance industry experience
• Experience in Enrollment, Billing and / or Reconciliation
• Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings

Six Sigma ConsultantResume Examples & Samples

• Employs Six Sigma methodology and analytics into organizational operations in order to accomplish business objectives. Works with Six Sigma-certified professionals in the planning, designing, and accomplishing of key projects. Incumbents matched to this function require accredited Six Sigma training
• Analyzes and investigates
• Typically green belt certified
• 2+ years experience in process improvement, quality management, project management and/or business analysis
• BA / BS degree related field and/or equivalent education and experience
• At least intermediate skills in MS Excel and MS PowerPoint
• The ability to work independently and be self directed while still supporting the team as a whole
• Skills in MS Access, Visio, Minitab
• Healthcare and/or insurance industry experience
• Experience in Enrollment, Billing and/or Reconciliation

Lean Six Sigma ConsultantResume Examples & Samples

• 6+ years within a similar role
• Previous experience delivering hands on business process or functional performance improvement projects
• Experience applying lean and ideally 6 sigma methods and toolsets
• Experience within professional services or a customer-facing role
• Experience delivering large scale transformational projects in industries such as Banking, Telco Utilities Gaming Public Sector
• Experience in project management change management methods

Six Sigma ConsultantResume Examples & Samples

• Pertinent data and facts will be reviewed to identify and solve issues and mitigate risks
• Prioritize your work load
• Work on ad hoc projects as assigned
• You'll investigate non-standard requests and problems
• Makes presentations to senior leadership
• Ensure project documentation is accurate and ensure projects are completed on time and within scope
• BA / BS degree in Accounting, Finance, Business or related field and / or equivalent education and experience
• Minimum of Six Sigma Green Belt certification
• 4+ years of project management administration and/or project management experience to include tracking / reporting responsibilities for a large portfolio of projects
• 2+ years experience in tracking, planning projects, working with large data sets and makings metrics
• Strong analytical skills and problem solving approach
• Ability to define, structure and prioritize work for self
• Communication and persuasion skills with the ability to think quickly and package ideas
• Must have experience in deploying Lean/Six Sigma in one or more of the following industry areas as well as subject matter expertise in one of the core business processes
• Health Care payer or provider exposure preferred
• Extensive Contact Center experience or Information Technology Projects experience
• Understanding and experience of managing operational risks and controls
• Understanding of and exposure to project management disciplines and techniques
• Six Sigma Black Belt or Green Belt Certification

Senior Six Sigma ConsultantResume Examples & Samples

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• Coaching Black Belts, Green Belts and other Lean Six Sigma practitioners in their application of Lean Six Sigma methodologies
• Facilitating Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions
• Applying DMAIC, DMADV, Lean and Project Management methodologies to successfully complete improvement projects and realize targeted benefits
• Developing Operational Excellence strategy and goals with accountability to meet goals for assigned business areas
• Providing expert knowledge and support of Operational Excellence strategies across UnitedHealthcare
• Influencing business partners to drive adoption and organizational maturity in Lean Six Sigma
• 5+ years of Lean Six Sigma and Project Management experience
• Certified Black Belt with demonstrated ability to successfully lead projects and perform in a Master Black Belt role
• 3+ years of experience planning and tracking projects, working with large data sets and making data - driven analytical decisions
• Strong Minitab skills with ability to select, apply and coach the appropriate tools
• Moderate to advanced Excel, Visio, PowerPoint and SharePoint skills
• Demonstrated ability to communicate complex ideas clearly and concisely
• Demonstrated ability to effectively facilitate process improvement events and meetings with all levels of stakeholders
• Excellent time management and organizational skills with ability to prioritize and balance multiple accountabilities
• Previous experience in a Project Management Office (PMO)
• Previous experience teaching Lean Six Sigma tools and methodology in a classroom setting

Senior Six Sigma ConsultantResume Examples & Samples

• Lead and drive Discover - Design - Deploy lifecycle of re-engineering projects
• Adopt, leverage and build re-engineering methodologies and tools to deliver results
• Ensure timely project communication at all levels of stakeholders and the business organization as appropriate
• Providing thought leadership to the project team
• Understand Corporate score card and critical organizational level financial metrics
• Develop strategic insights and recommendations on the basis of the research conducted
• Collaborate with senior leadership in organization-building activities such as response to RFP’s / RFI’s and growing client accounts, etc
• BA/BS degree in Accounting, Finance, Engineering, Business and/or related field
• 8+ years of project management and/or consulting experience
• Ability to guide teams in content development for training and other awareness programs
• Understanding of financial metrics, calculations and alignment to organization's metrics
• Ability to identify and deliver new ideas to address key business issues & proactively keep their specialist skills and knowledge at leading edge standard
• Self-motivated and self-directed
• Six Sigma certification
• Health care payer or provider experience
• Experience using Lean Six Sigma tools and methodologies including DMAIC
• Experience in leading and mentoring Black Belt Projects, Organization wide BPMS and/or Lean deployment
• Experience reviewing and providing direction on projects/programs using Lean Six Sigma principles and statistics
• Experience with projects that involve cross functional stakeholders and challenges such as scope creep, cultural barriers, tight time lines

Lean-six Sigma ConsultantResume Examples & Samples

• Process map end to end process, identify source of non-value add activities and cost of poor quality
• Identify cost and efficiently opportunities in originations and servicing process
• Identify cost breakage in 3rd party spend and reduce cost
• Run and manage portfolio of improvement projects
• Use design (DFSS) principles to design new processes
• Partner with Loan Originations systems team to write requirements and drive automation
• Partner with marketing team to design online experience and efficient process for customer
• Ensure timely delivery of projects and breakthrough results that meet or exceed agreed-upon metrics or goals
• Effectively communicate with senior management about project progress, results and assistance needed from them in written presentations, emails, and in toll gate reviews
• Quantify impact of projects on financials, productivity, customer experience, quality, risk, and compliance
• Promote a risk-aware culture; Identify and evaluate controls to sustain processes and their improvements for the long term by adhering to required risk management standards and processes
• Understand key metrics that measure business-unit performance, create scorecards, and monitor process performance over time
• Conduct in-depth analyses including data collection, analyses, and synthesis to generate key insights for projects